Privacy Policy



Our customers’ privacy is important to us, so we developed security measures following the General Data Protection Regulation (GDPR), effective from May 25, 2018.


This Privacy Policy aims to explain to you the Rock n’ Dot personal data treatment policy. 

We ask for personal information only when we really need them to offer you a service, like for example to process your purchases and the respective deliveries


Nevertheless, if you have any doubt concerning this policy you can contact us through the following email:




1.1. This website and corresponding Privacy Policy are managed by  Relance, VAT number 506 801 810,  with headquarters at Rua Circular do Perm, 4405-870 Santa Maria da Feira


1.2. By browsing our site you are consenting to the terms described in this Privacy Policy.




2.1. Respect for the client’s wishes


We respect the privacy and security of your personal data and we manage accordingly, but if you disagree with any point mentioned in this policy, you can at any time object to this by contacting us through the following email address:


2.2. Good habits


Rock n’ Dot as a personal data controller determines the purposes and how your personal data are processed including all applicable safety measures. We guarantee that your personal data are treated in Portugal correctly and lawfully and in accordance with good practices.


2.3. Strict need


In the treatment of data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal in order not to exceed the original purpose for which it was collected and / or processed.


We only retain information collected for the time needed to provide the requested service. When we store your data, we protect within the commercial means acceptable to avoid losses and thefts, access, disclosure, copies, use, or modification not allowed.




3.1. The personal data collected and processed by  Rock n’ Dot, are only the ones that you voluntarily, expressly and unequivocally, put in the forms of this website.


3.2. The personal data collected are: name, date of birth, email, mobile phone, address, NIF, and shoe number.




4.1. Your personal data are collected and processed by Rock n’ Dot only for purposes strictly related to the use of this website, the services associated with it, and the sale of products, newsletter subscriptions, and customer support.


4.2. Your data will only be processed for these specific, explicit, and legitimate purposes, and will not be further processed in a way incompatible with these. The data collected and processed are adequate, relevant, and not excessive concerning these purposes.


4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your data may be processed for the following purposes:


a) when you purchase on this website, we collect your personal data (ex: e-mail address, delivery address, credit card number, and telephone number) on the purchase form, for sales, separation, and transportation of the products ordered by you;


b) when you request assistance from Customer Support, we collect your personal data (for example, first and last name, e-mail address) just to provide you that same service of the online store


c) when you register, we collect your personal data to simplify the preparation of your future orders;


d) when you subscribe to the newsletter, we collect your email to offer this service;


e) when you browse our website, we collect cookies. Depending on the management that you have made of Cookies on our website and your interaction with us, we use some information collected by cookies to guarantee the proper functioning of the website, highlighting the proper display of content, remembering your cart, remembering your registration, adapting the resolution of your screen, to improve our offers, among others. This information includes registration data, location, session length, products you selected, your equipment, your browser, and your IP address.


f) when you browse our website and, later, visit platforms where the advertising format exists (social networks, Google, and other partners of these networks) you may be impacted by advertisements of our brand. We will also use the data to reach new potential customers who may be interested in our products.




5.1. For organizational purposes and, to be able to offer you the best possible service,  Rock n’ Dot . works together with some entities external to our organization that will process the personal data of the users of this site. This data sharing is due, strictly, to the performance of the services provided by  Rock n’ Dot, including the sale of products.


5.2. These external entities include carriers, suppliers of digital technology and services, digital marketing platforms, among others. The external entities mentioned above were chosen by  Rock n’ Dot, due to their experience in data processing, the guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them about the processing of personal data.


5.3. These external entities will always act by the instructions provided by  Rock n’ Dot and only for the purposes strictly necessary for its function. Your personal data will be shared with these entities to:

– provision of electronic payment services, via credit/debit cards;

– processing of product sales;

– packaging and transportation of products;

– solve problems related to the sale of products;

– receiving payments for the purchase of products;

– process customer product returns.


5.4 In addition to the situations provided for above, your data may be shared with third parties to:

– comply with applicable laws;

– respond to judicial and government inquiries;

– comply with valid legal processes;

-protect the rights or property of  Rock N’ Dot


5.5 – Our site may have links to external sites that are not operated by us. Be aware that we don’t have control about their content and practices, and we can not accept responsibility by the privacy policies they have.




6.1. To exercise your right to access, rectify, delete, forget or block your personal data, you can send a written communication to the following email address: or contact us through our customer support available in the online store